LV8 CUSTOMER COMMITMENTLAW NO. 181 OF 2018 COMPLIANT
14-Day Doorstep Exchange & Refund Policy
We engineered LV8 for Egyptian movement and lifestyle. If your size isn’t a flawless fit, or if you change your mind, we make exchanges completely effortless right from your doorstep.
No waiting in post office lines. Our courier brings your requested size directly to your address and collects the original item at the same time.
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Inspect Before Paying (COD)
When paying Cash on Delivery, you are entitled to open the courier package and verify fabric, stitching, and color before handing over cash.
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14 Calendar Days Window
You have 14 full days from delivery date to request a size swap or refund. We strictly abide by Egyptian Consumer Protection standards.
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InstaPay & Cash Refunds
Doorstep cash refunds or immediate InstaPay / Vodafone Cash transfers processed within 48–72 hours following package inspection.
How to Initiate Your Exchange or Return
01
Send us your Order Details
Message our customer support team on WhatsApp at +20 104 200 4290 or email support@lv8-fit.com with your Order ID (e.g. #LV8-1042) and phone number.
02
Select Replacement or Refund
Specify your preferred size swap (e.g. swap from L to M) or color change. If requesting a full refund, our support specialist confirms your InstaPay handle or cash-upon-pickup details.
03
Doorstep Handover (48–72 Hours)
Our domestic courier arrives at your location. You hand over the packaged item, receive your replacement on the spot, and receive digital confirmation immediately.
Eligibility Conditions
Unworn Outdoors: Garments must be in pristine condition. Trying them on at home to check fit and comfort is completely expected and encouraged.
Unwashed: The garment must not have been machine-washed, soaked, or chemically altered.
Original Tags & Packaging: All LV8 woven labels, hang tags, and protective zip polybags must remain attached and intact.
Shipping Fees & Logistics
Defects or Wrong Size Sent: 100% free of charge. We cover all transit costs immediately.
Standard Size Swaps & Preference Returns: Standard domestic courier transit fee (65 EGP for Greater Cairo & Giza; 75 EGP for Alexandria; 90 EGP for Delta & Canal cities).
Doorstep Exchange Convenience: You only pay the single courier fee once for the combined drop-off and pickup.
Have Questions or Need Immediate Assistance?
Our Cairo operations team is available Saturday through Thursday from 10:00 AM to 10:00 PM (Cairo Time).
Start with the measurements for this product. Compare them with a similar garment you already own, laid flat.
For sets, check both the top and pants before selecting your size.
GARMENT PIECE
MEASUREMENT (FLAT)
M (CM)
L (CM)
XL (CM)
XXL (CM)
Top / Hoodie
Chest width
58
61
64
67
Body length
56
59
62
65
Sleeve length
54
56
58
60
Shoulder width
52
55
58
61
Pants / Trousers
Waist (relaxed)
36
39
42
45
Hip width
54
57
60
63
Inside leg
76
78
80
82
Total length
102
105
108
111
All measurements are in centimetres. Measurements shown are for the garment, measured flat.
Need help choosing? Message us on WhatsApp with the product name and your measurements.
Check the delivery charge for your address at checkout. Estimated delivery times depend on your location.
DESTINATION
ESTIMATED DELIVERY
Cairo & Giza
2–3 business days
Alexandria
3–4 business days
Delta & Canal cities
3–5 business days
Upper Egypt
4–6 business days
Delivery estimates are counted from order confirmation.
Standard delivery is free on eligible orders over 2,000 EGP, calculated before discounts.
For help with a delivery, contact us with your order number.
RETURNS & EXCHANGES
If your set isn’t the right fit, contact us within 14 calendar days of delivery to request a return or exchange.
How to request:
Send your order number, the item you want to return or exchange, and your preferred replacement size or colour.
• WhatsApp: +20 104 200 4290
• Email: support@lv8-fit.com
We’ll confirm the next steps, availability, and any applicable collection or exchange charge before arranging the courier.
Item condition:
You’re welcome to try the garment on indoors to check the fit.
For change-of-mind returns and exchanges, items should be unworn beyond trying on, unwashed, and returned with their original tags attached and original packaging included.
Wrong or faulty items:
If you receive the wrong item or notice a fault, contact us with your order number and details of the issue. Include photographs where possible so we can help assess it.
We cover the collection and replacement delivery charges when we have sent the wrong item or the item is faulty.
Exchange availability:
Exchanges depend on replacement stock being available. We’ll confirm availability before arranging your exchange.
Refunds:
Approved refunds are processed through original payment methods within 5–7 business days of inspection.
